Contact Center Market Global Outlook on Key Growth Factors and Industry Analysis – Teleperformance, Convergys (Stream), Sykes Enterprises Inc.

Global Contact Center Market Growth Status and Outlook 2021-2026

According to this latest study, the 2020 growth of Contact Center will have significant change from previous year. By the most conservative estimates of global Contact Center market size (most likely outcome) will be a year-over-year revenue growth rate of XX% in 2020, from US$ 29940 million in 2019. Over the next five years the Contact Center market will register a 4.8% CAGR in terms of revenue, the global market size will reach US$ 36170 million by 2025.

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Companies Profiled in this report includes: Teleperformance, Convergys (Stream), Sykes Enterprises Inc., Transcom, Atento, Arvato, West Corporation, Acticall (Sitel), TeleTech Holdings Inc., Comdata Group, Serco, Concentrix

This report presents a comprehensive overview, market shares, and growth opportunities of Contact Center market by product type, application, key manufacturers and key regions and countries.

Segmentation by type: breakdown data from 2016 to 2021 in Section 2.3; and forecast to 2026 in section 10.7.

24 hours

online service

Segmentation by application: breakdown data from 2016 to 2021, in Section 2.4; and forecast to 2026 in section 10.8.


Banking, Financial Services and Insurance (BFSI)

Government and Public Sector

Healthcare and Life Sciences

Retail and Consumer Goods


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Research objectives

To study and analyze the global Contact Center market size by key regions/countries, type and application, history data from 2015 to 2019, and forecast to 2025.

To understand the structure of Contact Center market by identifying its various subsegments.

Focuses on the key global Contact Center players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.

To analyze the Contact Center with respect to individual growth trends, future prospects, and their contribution to the total market.

To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).

To project the size of Contact Center submarkets, with respect to key regions (along with their respective key countries).

To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.

To strategically profile the key players and comprehensively analyze their growth strategies.

Table of Content:                                                                                                            

1 Scope of the Report

2 Executive Summary

3 Global Contact Center by Players

4 Contact Center by Regions

5 Americas


7 Europe

8 Middle East & Africa

9 Market Drivers, Challenges and Trends

10 Global Contact Center Market Forecast

11 Key Players Analysis

11.1 Teleperformance

11.1.1 Teleperformance Company Information

11.1.2 Teleperformance Contact Center Product Offered

11.1.3 Teleperformance Contact Center Revenue, Gross Margin and Market Share (2019-2021)

11.1.4 Teleperformance Main Business Overview

11.1.5 Teleperformance Latest Developments

11.2 Convergys (Stream)

11.2.1 Convergys (Stream) Company Information

11.2.2 Convergys (Stream) Contact Center Product Offered

11.2.3 Convergys (Stream) Contact Center Revenue, Gross Margin and Market Share (2019-2021)

11.2.4 Convergys (Stream) Main Business Overview

11.2.5 Convergys (Stream) Latest Developments

11.3 Sykes Enterprises Inc.

11.3.1 Sykes Enterprises Inc. Company Information

11.3.2 Sykes Enterprises Inc. Contact Center Product Offered

11.3.3 Sykes Enterprises Inc. Contact Center Revenue, Gross Margin and Market Share (2019-2021)

11.3.4 Sykes Enterprises Inc. Main Business Overview

11.3.5 Sykes Enterprises Inc. Latest Developments

11.4 Transcom

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